Category: Product Support
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Organizing a Reference Guide
Most of us have observed that products tend to become more complex as they evolve. This is not unusual, even for a set of golf clubs. Increasing product and service complexity is a natural consequence of working in a competitive environment. To address this, product documentation should be capable of moving in lockstep with product… Read more
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Where Do I Find It Fast?
If you work in Product Support, most days are full of pressure. It seems like everyone in the world needs help. To make things worse, they always need help right now, not tomorrow. It simply can’t wait until later. Must help right now! So, to address the problem you think about the last time you… Read more