What is a User?
On many occasions, while discussing the term “User” with companies, we hear a lot of interpretations about Users in general. Here is a summary of one interaction:
After a half-hour discussion, just about everybody agreed that the definition of a User is “What a User been assigned to DO” with a particular product or service. The reality of the situation is that there can be many types of users. It depends on your business.
Deciding what types of Users your company really serves is the first step in planning a proper documentation package. Omitting an important type of user can result in a mad scramble later!
Leading tech docs predict just what kind of User will need the information. Then the material in the docs makes it easy for them to apply your product or service in their daily work. Getting this right can make all the difference.